Our 30-day return policy for fine-art prints
We want you to love your artwork. If you are not completely satisfied, you may return your print within 30 days of delivery for a full refund of the artwork price. Return shipping costs are covered by MyFrame for defects and damages; for change-of-mind returns, the buyer is responsible for return shipping.
Artwork must be returned in its original condition and packaging, including all accompanying materials such as the certificate of authenticity, NFC tag, and any documentation. Prints that have been framed, mounted, or otherwise altered from their original state are not eligible for return.
If your artwork arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with photographs of the damage and packaging. We will arrange a replacement at no additional cost. Our premium packaging is designed to protect artwork during transit, but rare incidents can occur.
To start a return, email us at info@myframe.gallery with your order number and reason for return. Our team will provide a return authorization and shipping instructions. Please allow 5-7 business days after we receive the returned item for the refund to be processed to your original payment method.
When returning an artwork, the numbered certificate of authenticity must be included in the package. The NFC tag must remain intact and attached to the certificate. Failure to include the certificate may result in a partial refund or denial of the return.
Have questions about a return? Reach out to info@myframe.gallery and we will get back to you within 24 hours.